You will receive information regarding the status of your order by email during the shipment process. You can also log in to your account and check the status of your order in "My orders”.

The moment your package is sent, you will receive an email from us with the Track & Trace code with which you can track your order.

We try to send packages within 24 hours after we have received your order, with the exception of weekends and bank holidays.

You can receive your order at your home address or work address. It is also possible to let your order be delivered at a DHL service-point. 

It is not possible to deliver your order to a PO box.

Unfortunately this is not possible, once your order has come through, we cannot make any changes. This includes the delivery address, change sizes or change items.

We offer free shipment on all orders over €75. 
For orders under €75, we charge a €5.95 shipment fee*.

*Only valid in the Netherlands.

Note: we have different shipping rates for other countries. This will be calculated during checkout

If you accidentally receive a product that you did not order or one or more items are missing from your order, please contact as soon as possible our customer service online or you can call us on +31 20 6587676

If you send our customer service an email, please don’t forget to include your order number as this will speed up the process.

We take great care in inspecting the product but, if there is a problem or mistake with the product, please contact as soon as possible our customer service online or you can call us on +31 20 6587676

We kindly request clear photos showing the issue, a detailed description of the complaint, and the order's reference number.

Unfortunately, this can happen and we are very sorry if you experience any inconveniences. In this case, it is possible that the package has been delivered to a nearby location i.e. your neighbors or to a DHL-point. 

If this is not the case, please contact our customer service online or you can call us on +31 20 6587676

We have included the product information next to the product images on our product pages. Here you can find information like the composition, color and the size of the model. When you would like to receive more information, you can always contact our customer service online or you can call us on +31 20 6587676

On the product page, you will find specific instructions for washing and maintaining the product under "care instructions" to keep your No Excess clothing in the best condition and make them last longer. For additional washing tips check our care page

When you click on ‘What is my size’ on the product page you will find a tool that assists you with finding the perfect size for each of our products. 

We also included a general size chart in the footer of the page where you will find extensive information about the sizes of our products. If you have any questions about the sizes, our customer service is more than happy to assist you.

When a product is shown on our webshop, it means that this product still has available sizes. Otherwise it won't be visible anymore. 

On the right side of the product page you can find the sizes. If a size is out of stock the size is coloured grey and when you click on it you cannot add it to your basket as the 'add to basket' button says now 'out of stock'.

You can also contact a store near you and inquire whether they still have the product in stock. You can find the nearest store on the stores page.

We have included an outlet section on our webshop with products from previous seasons. If a product is not available there, we unfortunately no longer have it in stock.

Unfortunately, we are not able to assist with store complaints. We would like to advise you to contact the store directly.

Yes, all of our prices in our webshop our included with VAT / BTW.

We have the following payment options: 
- iDEAL 
- Credit card (Visa, AMEX, Eurocard Mastercard, Cartes Bancaires)
- Sofort Banking 
- BankContact
- PayPal 
- Klarna 
- Giropay 
- Carte Blue

Once you have entered your details on the checkout page, you have to agree with the terms and conditions to be redirected to the payment page. We accept different payment methods as stated above.

We take your online security very seriously, and protecting your information is our highest priority. All orders, personal information and payment details are sent over a secure internet connection via SSL (Secure Sockets Layer), this ensures that all of this data is encrypted to prevent unauthorized access.

The security code of the card (CVC/CVV/CID) is an additional three or four-digit security code that is printed (not in relief) on the front or back of your card. 

The CVC/CVV/CID is an additional security measure to determine that you are actually in possession of your credit card.

If your card is authorized, the payment will be charged directly to your payment method and you will receive an email confirming that your order has been successful. Only paid orders will receive this email and will be processed.

If you have any issues with the payment process, please contact our customer service online or you can call us on +31 20 6587676. We are available on workdays from 9 a.m. - 4:30 p.m.

Once your order has been processed, you will receive a confirmation email within a few minutes after your payment. 

If you have not received it, please contact our customer service online or you can call us on +31 20 6587676

Your credit card can be declined for one of the following reasons:

- The card may have expired. Check if your credit card has not passed the expiry date.

- The spending limit of the credit card may have been reached. Check with your bank if the spending limit of the credit card has been exceeded.

- Data may not have been entered correctly. Check whether you have completed all the required courses correctly.

If you have a No Excess discount code, you can enter it in your shopping cart at checkout. Once the discount code is confirmed, the discount will be deducted directly from the amount of your order. 

In the event of misuse of discount codes and promotions, we reserve the right to remove the order. We are not liable for discount codes and promotions on third-party websites.

If your discount code does not work, please check if you have correctly filled in the uppercases and lowercases. Another possibility is that the discount code has already been used or has been expired. 

If this is not the case, then please contact our customer service online or you can call us on +31 20 6587676

Currently it is possible to place an online order when you are located in the following countries: The Netherlands, Germany, Austria, France, Belgium, and Luxembourg.

You don’t need an account to place an order in our webshop, but an account can be useful to speed up the process of your purchases. 

Creating an account is easy and can be done during the checkout process. Once you have an account, you can always review your previous orders and view the status of your current order.

If you have forgotten your password or your password does not work, press the "Forgot password" button to request a new password. You can find this button at the login page. If you enter your email address, you will automatically receive a new password by email. 

If you still have problems logging in, please contact our customer service online or you can call us on +31 20 6587676

Unfortunately, we are not able to assist with store complaints. We would like to advise you to contact the store directly. You can find the details of the stores on our stores page.

If at any point, you experience an error on our site, this could be a page that isn't working, a payment not going through or a button that doesn't work. Please let our customer service know, so we can look into the issue and hopefully resolve it!